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Lily L. Mocanu
Licensed Associate Real Estate Broker
Douglas Elliman Real Estate
36-29 Bell Boulevard
Bayside, NY. 11362
08/01/2017 - Hsu Family
Bought and sold a home in 2017 in Forest Hills, Queens, New York, NY 11375.
Lily went through thick and thin with us in the past three years and has become a true friend for our family. She helped us tremendously in buying a coop in Forest Hills in 2014 and sell that coop in 2017. The whole buying and selling process is very stressful, but we are very happy with the end results, which would not have happened without Lily's tremendous hard work and genuine support. We highly recommend Lily for her real estate service.
In 2014, when we were shopping a coop in Forest Hills, we interviewed several agents to be our buyer's agent. Based on the reviews on Zillow and interaction with Lily, we chose her at the end. It was a great decision. As others have mentioned about Lily, she is patient, detailed-oriented, caring, professional, knowledgeable, and the list goes on. We were pretty picky buyers, and to help us explore all options, Lily took us to at least 50 apartments in Forest Hills, Rego Park, Kew Gardens and even Astoria. She never pushed us to buy so that she can move on with other clients, and she showed great understanding when we changed our minds and backed out from accepted offers (at least two or three time I believe). At the same time, she is very familiar with each coop building's financial status, which is crucial in purchasing a coop. When it came to time to submit the coop purchase application, she went through all the documents carefully with us to ensure a smooth transaction.
In 2017, when we decided to sell our apartment, we chose Lily again.
Although at first we thought we can probably sell it on our own since it seems so easy to do it online, I'm so glad we had Lily representing us instead. Within days after we hired her, she immediately had a professional photographer to take awesome pictures and put the listing online to get maximum exposure for the sale of our apartment. She also held open house the following weekend right away, and within two weeks we received at least 7 offers. Throughout the negotiation process, Lily spent a lot of time to make sure the buyers are qualified for mortgage and coop board approvals. She went over each buyer in detail with us and provided her honest professional opinions so that we can choose the best offer for our situation. Because we are also buying and renovating a house at the same time, she helped us negotiate with the buyer on staying in the apartment for an extra month. Lily has great relationship with building managements, so she was able to help the submit the buyer's application and get them a board interview quickly.
Lily is a true professional who you can trust. Unlike other agents, she follows the rules and ethic standards in this highly competitive market. With many years of experience, she can resolve all kinds of difficult situations to get the deals done. For our future real estate transactions, we will always hire her again in a heartbeat.Hsu Family
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